Connect Online Community

Synchronizing Legacy Data in your Community

Sometimes you may make a substantial change in your AMS/CRM that is integrated with your community, and the changes may not be reflected right away.

In this situation you can use an administrative function to invoke synchronization ahead of schedule.

1. Start by going to your community installation and login with an account that has administrator privileges.  Next click on the Admin tab at the top of your community screen in your browser.
2. Under Organization find the Integrations menu item.
3. Select the Procedure to execute.  If the procedure name starts with “Group” it will be related to groups within the community.  Group_Courses for example will synchronize courses from your AMS with the community.
4. Finally select the Scope to synchronize.  Minimum is typically what executes every 5 minutes.  Normal is what executes every 1 hour.  Maximum is what executes every 24 hours.  This allows you to perform a sanity check against changes and ensure your community is reflecting the latest data.
5. Click Execute to run the procedure.